Location
Do you have a retail store where I can walk in and purchase or view your work?
At the moment we are currently working out of our studio and are seeing clients on a scheduled basis. However, if it is pictures you want to see, we have almost ALL of our work featured online HERE by category! You can also follow us on Facebook or Instagram to see some of our most recent work!
Products Offered
Do you make gluten free or dietary cakes?
Unfortunately at this time we DO NOT offer these desserts. We are working on creating ones that we think are as amazing as our regular sweet treats. Check back with us some time in the future.
Do you sell sheet cakes, ready-made cakes or “basic”/simple cakes?
Sheet cakes are ONLY offered with a custom cake order. WHY? Well, we pride ourselves on creating one-of-a-kind works of art, so NO, we do not offer “basic” cakes because that's just not our style.
Tastings
How much are cake tastings, and what do they entail?
We charge $35 per couple for tastings, but when you book your order with us, the $35 gets applied toward your order. We recommend that you provide any pictures, invitations, etc., that may help us come up with something perfect for your event. You can choose 3-4 flavors for your tasting.
How do I schedule a tasting?
Tastings are not held at our location. Once you have selected your flavors from our flavor list, you or your representative will pick up the samples from our location and are free to enjoy with friends and family. This eliminates the pressure of having to make a decision right away.
Tastings are by appointment only. Contact us to chat about your event and check availability today!
Ordering 101
How much do your cakes cost?
Prices vary depending on size, detail, intricacy and complexity of your design! For custom cakes, we have a $100 MINIMUM, which generally serves 12-10 people.
How can I order?
You can shop our baked goods in our Menu or Contact us for a custom order. For custom orders, we will need ALL the details regarding your event in order to provide you with a quote (date, time, theme, colors, flavors, amount of servings needed, and any ideas or pictures you have for reference).
How long will it take for you to get back to me?
We will review your submission and get back to you within 48 hours. We monitor our emails Sunday-Friday from 10:00AM - 6:30PM. Remember, we are closed on Saturdays.
Delivery and Set Up
Do you deliver and set up?
Delivery and set up are available for order of $100 and up. Prices vary based on location (75¢ per mile for the first mile and after the first mile it’s a $2 per mile plus any tolls).
Do you ship your cakes?
WE do NOT ship our cakes, for many reasons, but mostly because we could not GUARANTEE it would make it in one piece! We DO, however ship our CAKE IN A JAR, cake push-ups, cookies, and chocolates, and they make GREAT gifts! EVERYONE loves a fun surprise, so CLICK HERE to order any of our SHIP-ABLE SWEET TREATS!
Payment and Billing
What forms of payment do you accept?
We accept all credit cards and cash only. For your protection, we do NOT process credit card orders over the phone. However, for your convenience, we can email you an invoice for you to pay online.
What is your refund/cancellation policy?
A non-refundable deposit of 50% is due upon order placement. Balance is due in full one-week prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. Please understand that when you book an order, we decline other orders. If you cancel, that could result in profit lost, just to accommodate your order (obviously, whether you cancel or not).
Is a deposit required to place an order?
Yes. We require a non-refundable 50% deposit to book your order. If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.
Why is the deposit non-refundable?
Because remember when we told you we BOOK UP often? Well there would be NO WAY for us to go back and get all of the customers we said NO to, to backfill YOUR SPOT if you decide to cancel your order. Your deposit ensures availability FOR YOU and we manage our entire team and production schedule based on YOUR ORDER once you book it.